Refund & Cancellation Policy

01Service bookings

• You can cancel or reschedule a booked service slot free of charge any time before the slot begins — a WhatsApp message or call is enough.
• No advance payment is taken for standard service bookings, so there is usually nothing to refund.
• If we cannot honour a confirmed slot, we will reschedule at your convenience or refund any amount paid, in full.

02Doorstep pickup & drop

• Cancel free of charge any time before our driver is dispatched.
• If the driver has already been dispatched when you cancel, the pickup fare may be charged / retained; the service itself is not charged.
• If we fail to pick up your vehicle for reasons on our side, any pickup fare paid is refunded in full.

03VA Care memberships

• 7-day cooling off: cancel within 7 days of purchase with no benefits used, and we refund 100% of what you paid.
• After that, you may cancel any time: we refund the value of the remaining full unused months on a pro-rata basis, after deducting the standard (non-member) price of benefits already used in the current period.
• Membership refunds are calculated on the price you actually paid (the offer price), not the list price.
• A membership consumed in full, or cancelled in its final month, is not refundable.

04Tyres, batteries & products

• Unused, unfitted products in original condition can be returned within 7 days of purchase with the invoice, for a full refund or exchange.
• Once a tyre is fitted or a battery installed, it cannot be returned — manufacturing defects are handled under the manufacturer's warranty, and we assist you with the claim.
• Services already performed (alignment, balancing, repairs and similar) are not refundable; if our workmanship is defective we redo the work free within 7 days under our warranty.

05How refunds are paid

• Approved refunds for online payments are returned to your original payment method (UPI, card, netbanking) via Razorpay.
• We initiate refunds within 5–7 business days of approval; your bank or card issuer may take additional time to credit the amount.
• Cash payments made at the workshop are refunded in cash or by UPI transfer, whichever you prefer.

06How to request a cancellation or refund

Message us on WhatsApp, call +91 93586 10449, or email support@vahinassociates.com with your name, invoice or booking reference, and the reason. We acknowledge every request within 48 hours and keep you updated until the refund is credited.